Return & Refund Policy
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Return & Refund Policy

Here’s the updated 7-day Return and Refund Policy for ShoppingLine:

Return and Refund Policy

Effective Date: 14/08/2024

At ShoppingLine, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, you may return the item(s) within 7 days of delivery, subject to the terms and conditions outlined below.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Timeframe: The return request must be made within 7 days from the date of delivery.
  • Condition: The item must be unused, unwashed, and in the same condition that you received it.
  • Packaging: The item must be returned in its original packaging, with all tags, labels, and accessories intact.
  • Non-returnable Items: Certain items are non-returnable. These include, but are not limited to:
  • Perishable goods (e.g., food items)
  • Personal care products (e.g., cosmetics, skincare)
  • Intimate apparel (e.g., undergarments)
  • Custom-made or personalized items

2. Return Process

To initiate a return:

  1. Contact Customer Service: Email us at ejaz50552@gmail.com or call us at 7506939272 within 7 days of receiving your order. Provide your order number, the reason for the return, and any relevant photos if the product is defective or damaged.
  2. Return Authorization: Our customer service team will review your request and, if eligible, will provide you with a Return Authorization Number (RAN) and the return shipping address.
  3. Pack and Ship: Securely pack the item in its original packaging, including all components. Clearly write the Return Authorization Number (RAN) on the outside of the package and ship it to the address provided.
  4. Return Shipping Cost: You are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

3. Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed within 7-10 business days. The refund will be credited to the original payment method used during purchase.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, missing parts, or damaged packaging).
  • Rejected Refunds: If the returned item does not meet the eligibility criteria, we will notify you and return the item to you at your expense.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process above and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at ejaz50552@gmail.com with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check with Your Bank: Sometimes, banks take additional time to process and post refunds.
  2. Contact Your Credit Card Company: There may be a delay before your refund is officially posted.
  3. Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at ejaz50552@gmail.com for further assistance.

7. Changes to the Return and Refund Policy

ShoppingLine reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our website following the posting of changes constitutes your acceptance of those changes.

8. Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

  • Email: ejaz50552@gmail.com
  • Phone: 7506939272
  • Address: Tagore Nagar, Vikhroli, Maharashtra, India